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Auratech Software Pty Ltd Privacy Policy

Last Update: February 16, 2004

Auratech Software has established this Privacy Policy consisting of ten principles, to protect and manage your (the customer’s) personal information.  Auratech Software will occasionally update this Privacy Policy.  When it does, Auratech Software will also revise the "last update" date at the top of this Privacy Policy. For changes to this policy, Auratech Software will notify you by placing a notice on its web site home page.

1. Accountability

Auratech Software collects, at time of your registration and your sign-on to its web site, certain "personal information" (information that personally identifies you) such as your name, email address, home or work address, telephone number, and your computer hardware and software (e.g. IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses), a listing of which can be found by clicking here.

Auratech Software has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries and complaints. The Privacy Policy also provides that Auratech Software will use appropriate contractual means to establish a comparable level of protection for personal information which is sent for processing by third parties on Auratech Software’s behalf .

Auratech Software has designated responsibility for your personal information to its Privacy Officer, who ensures compliance with the principles in this Privacy Policy.  Other Auratech Software individuals may be delegated to act on behalf of the Privacy Officer.

2. Purposes for Collecting Personal Information

Auratech Software collects and uses personal information for the following Identified Purposes: (a) to understand customer needs regarding Auratech Software’s services;

(b) to develop and provide products and services for its customers;

(c) to communicate with customers, and to inform customers of upgrades, products and services available from Auratech Software and its affiliates;

(d) to allow customers to access limited-entry areas of Auratech Software’s site;

(e) to personalize some of our services and products for you;

(f) to bill accounts and maintain payment records;

(g) to satisfy any applicable law, regulation, legal process or government request;

(h) to respond to a legitimate claim that you are violating the rights of any third party;

(i) to protect the services, products or rights of Auratech Software; and

(j) to identify and resolve technical problems concerning Auratech Software’s products and services.

Auratech Software also uses personal information in an aggregate form (i.e. not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

If we hire other companies to provide some products or services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes.

3. Consent for Collection, Use or Disclosure

Registration for Auratech Software products and services by a customer will constitute the customer’s consent for Auratech Software to collect, use and disclose personal information under this Privacy Policy.  Auratech Software will normally seek a customer’s consent for any new uses and disclosures of the customer’s personal information, either at the same time it collects the personal information or after it has been collected but before it is used or disclosed for a new purpose. In certain circumstances however, Auratech Software will not be required to inform and obtain the consent of the customer, such as investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, or the collection of a debt.

A customer may withdraw such consent for collection, use and disclosure at any time, on prior written notice, provided that Auratech Software may on such withdrawal suspend or terminate its products and services.

4.Limiting the Collection of Personal Information

Auratech Software limits its collection of personal information to only that information which is necessary for the Identified Purposes.  Auratech Software does not knowingly collect personal information from children.

When you visit the Auratech Software web site, a cookie may be placed on your computer or the cookie may be read if you have visited the Auratech Software site previously. Auratech Software uses cookies to allow Auratech Software to determine which products and services you have already purchased so that Auratech Software does not provide redundant information to you, and to track Auratech Software sales made to customers referred by you so that you can receive compensation under our affiliate program.  If you choose to not have your browser accept cookies from the Auratech Software web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the Auratech Software site.

5. Disclosure, Processing and Retention

Auratech Software does not sell, rent or disclose your personal information to anyone else except, when the Identified Purposes require Auratech Software to disclose the personal information to:

(a) an agent of the customer;

(b) agents of Auratech Software acting on its behalf for the Identified Purposes;

(c) a public authority, to avoid or minimize danger to life or property; and

(d) a third party to which disclosure is required by any law, regulation, legal process or government request.

After your account becomes inactive, Auratech Software will keep your personal information only for those purposes which are established by law, and for archival record purposes.

6.Accuracy of Personal Information

Auratech Software will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information.  Customers are responsible for informing Auratech Software about changes to their personal information. Auratech Software will update personal information when necessary to keep it accurate or else provide customers the facility to make such updates. 

7. Security Safeguards

Auratech Software will use reasonable efforts to protect personal information against loss, unauthorized access, disclosure, misuse or modification, through security safeguards that depend on the level of sensitivity of the information. Methods of protection include organizational measures (contract provisions, security clearance, limiting access to need-to-know Auratech Software personnel), technological measures (passwords, encryption), and physical measures (locked file storage, security card access).  Auratech Software will control personal information disclosed to authorized third parties by entering into agreements which contain confidentiality provisions and restrictions on use and which limit the amount of information disclosed to only that which is needed for the Identified Purposes.

8. Openness of Policy

This Privacy Policy, and all updates to the Privacy Policy made from time to time, are published and made available to Auratech Software’s customers on its web site It is the customer’s obligation to periodically check the Auratech Software web site for Privacy Policy updates.

9. Access to Personal Information

Auratech Software will afford you a reasonable opportunity to review the personal information in your file, in understandable format, either by direct access or upon request to the Privacy Officer made by you after providing sufficient identification.

If Auratech Software is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney-client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.

Customers have the right to request that inaccurate or incomplete information be amended as appropriate, and Auratech Software will promptly correct such personal information or provide the means for you to do so directly.

10. Challenging Compliance

Auratech Software wants to ensure that its Privacy Policy meets its customers’ needs. If you feel that the Privacy Policy needs improvement, or believe that Auratech Software is not following its Privacy Policy, please contact the Privacy Officer.

Auratech Software will investigate your suggestions and complaints concerning the Auratech Software Privacy Policy. If a complaint is found to be justified, Auratech Software will take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures. Each customer will be informed of the outcome of the investigation regarding the customer’s complaint.

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