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Web-enabled Your Help Desk System with
WebCISS-Lite Help Desk Software
Add Internet Access to Your CISS Help Desk System For Even More Improvements in Efficiency, Time Saving and Reduced Costs!
"Your Customers and Support Staff Will Love You!"
ARE YOU LOOKING TO:
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Allow your support staff to access your help desk system from off-site, either from a customer's office or from home?
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Allow your customers to log their own calls, thus saving on the number of incoming phone calls?
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Allow your customers to search for solutions to problems themselves?
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Allow your customers to check the status of existing calls and make updates (including attachments)?
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Allow your support staff access to the knowledgebase from out of the office?
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Allow your support staff work on issues from anywhere with internet access and a web browser?
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Allow more users to access the system, easily, through their web browser?
Then look no further...
Ease the work load of your support staff whilst providing superior customer service to your clients. That's the aim of our web-enabled help desk system add-on.
WebCISS-Lite™ Help Desk Software can be installed on your web server (or with your ISP/Web Host) and allows any number of clients or staff to access your help desk system.
Clients can log their own calls, check the status of existing work orders and even search the knowledge base.
Staff can log new calls, work on existing work orders, search the knowledge base and enter their times.
All this, from a web browser, that can be anywhere in the world.
WebCISS-Lite is actually an add-on to CISS Help Desk System, which means that you still need to buy at least one copy of CISS Help Desk Software to run WebCISS-Lite, as it doesn't have the reporting options or the parameters setup.
"We had a lot of time and money being wasted before we integrated WebCISS-Lite into our service. The user, who now gives full descriptions of faults, can enter a call. The client is pleased that they can now view the progress of a job without waiting for phone calls and the technicians can sign off the work quickly and from any location. This product will save our company thousands of dollars and will make us much more efficient..."
Ron Harper
Manager - Login System Pty Ltd
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