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WebCISS-Lite Help Desk Sofware - Features & Benefits
For Your Staff
- Because your clients will now be able to log their own calls, this frees up your help desk staff.
- Staff can log new calls and work on existing work orders from anywhere in the world. They can access your help desk direct from a client's.
- Can enter their times from anywhere in the world, even from the comfort of their home.
- Can search the knowledge base for possible solutions making it quicker and easier to solve problems.
For Your Clients
- Clients can log their own calls anytime they like, 24 hours a day.
- They can check on any of their existing work orders and see what work has been done and the current status.
- Clients can search the knowledge base, making it possible for them to solve their own calls, thus reducing turn-around times or the need to log a call at all.
For YOU
- Your clients will be introduced to a new level of service and support.
- Your help desk system will operate better due to more efficient processes.
- Your staff and clients will be happier with added performance and ease of use.
- Your system will be ready and able for future expansion without extra licensing costs.
Screenshots
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