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WebCISS-Lite Help Desk - Frequently Asked Questions
Q. Why do I still need at least one copy of CISS Help Desk System?
WebCISS-Lite is not an entire system on its own. It does not have all the necessary features to setup parameters, staff, clients, run all the reports, etc. What is does is provide access to the basic and most commonly used features of the help desk system.
Q. We don't have our own web server. Are we able to install it with our Web Host?
Yes. As long as your hosted web server is able to run ASP pages, there shouldn't be a problem. In this case, you would utilise the online database and transfer it back to your system for updating/reporting.
Q. How many users can we have using WebCISS at one time?
In theory, you can have as many connections as your web server can handle at time. If you are expecting a large number of connections at the one time, we suggest looking into upgrading to a SQL Server database rather than the provided Access database.
Q. Do we need Auratech to come and install it for us? If so, how much do you charge?
No you will not need us to set it up for you, although we are standing by to offer you support in setting up. We provide you with an install and administration manual, which is very easy to follow. Your technical support person will be able to set it up for you without any hassles. Your web host provider should be able to do the same for you, though you don't really need them as long as their server is configured to run ASP files.
Q. What happens after I order? When will I be able to start using the system?
Once we have received your order, we usually do some slight customizations of the WebCISS-Lite entry page, to match your website. After we receive your payment, we then email you the files and your technical person can begin setting it up.
System Requirements
WebCISS-Lite comprises of ASP and HTML files.
There are no ActiveX/OCX files to install, so it is very
simple to integrate and your users don't need to download
any plug-ins. As long as your server can handle running
ASP files, you should have no problems.
You will need a machine capable of running IIS (Microsoft Internet Information Server).
You
will also need at least one copy of CISS
- Client Integrated Support System and the ideal setup is as follows:-
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