"The implementation of WebCISS web based helpdesk application has been widely accepted by all departments. It has introduced a quick and easy method for all our end-users to lodge their IT issues via the familiar web browser. The ability for the users to track the progress of their calls through the system has also been a great plus to the users, giving them an assurance that their call has not been lost or forgotten about and action is being taken.
Its ease of use to the end user coupled with the ease of implementation and rollout from an IT perspective has ensured a seamless introduction to our system.
Special thanks to the Auratech staff for their patience and prompt, professional replies to my enquiries during the evaluation and implementation stages."
Paul Barkley
IT Administrator
Raptis Group
"WebCISS has enabled us to implement documented control of client support interactions to the benefit of both parties.
The ability of WebCISS to notify the client on each change of call details enables a simply method of keeping the client informed of their request.
Added to the cost and excellent support of Auratech, has made this a worthwhile investment in enhancing our customer relationship capabilities."
Troy Stevens
Independent Systems Integrators PTY LTD
"
Before we began using WebCISS we had our own in house developed
application.
After a year we gained a much better idea of what we actually required
from a job tracking system and found the existing product was too
inflexible and user intensive.
After spending a few months comparing products we found that WebCISS to
be a very flexible system which integrated nicely into our Windows
Active Directory for authentication and access control.
The reports are very simple to run yet powerful, the interface is very
clear and easy to use.
Technicians and Users alike can easily track their jobs to ensure that
things don't 'fall through the cracks' and I have the option for having
jobs automatically escalate based on time and priority level.
The staff at Auratech have been very helpful and prompt with any phone
support and product enhancement suggestions and the product is
continuing to evolve and improve as their user base increases.
I am very happy with the improvements that this product has provided our
school in IT support and staff are happy that they now know exactly what
is happening and when to expect help."
Ian Culliver
Network Manager
Caulfield Grammar School
"
My company recently purchased WebCISS Help Desk and I've noticed an
immediate impact not only on our Support Team but with a huge
improvement in customer satisfaction.
The software is easily installed
and customizable and extremely user friendly. The automated features
such as email notification and the auto escalation feature means that
all parties are kept 'in the loop' at all times. The price is
outstanding for all of the features in the package.
I would highly
recommend WebCISS for any company looking to streamline their help desk
support functions at an affordable price. WebCISS Help Desk has had a
huge impact in my office and it could do the same for yours."
Norm Castor
Help Desk Administrator
US Maintenance
"After investigation a solution for a ticket handling system Auratechīs
WebCISS came on top with unbeatable ROI value.
The price compared with the features you get, are stunning as well as
the feeling that Auratech's staff really understands our needs and
deadlines. Even though the immense time difference between us and Auratech's
support staff, they remain vigilant and solve our problems swiftly.
I can really recommend this product to anyone that hasnīt the big budget
to go after products like Remedys ARS."
Harald Eriksson
Nordman AB
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