| |
Make More Sales & Crush Your Competitors
by Offering Superior Support!
Whether you are supporting internal (employees) or external (customers) users, CISS is the help desk software for all your help desk, customer service or call center management needs.
CISS Help Desk Software is an out-of-the-box, low cost, flexible and scalable solution that will make supporting your customers (or employees) a pleasure, rather than a pain!
CISS will allow you and your company to:
- easily keep track of your customers' issues and requests
- automatically assign the issue to the correct person for the fastest resolution
- manage all your service level agreemetns (SLAs) and maintenance contracts automatically
- improve your entire support handling process, making your business more efficient and cost-effective
- reduce the workload of your support staff
- automatically update the customer throughout the process of solving the issue, which in turn keeps the customer happier (let's face it, we all like to know that something is being done to fix our problems)
- easily generate reports and statistics to evaluate your performance and analyse where to improve
Out-of-the-Box - Simple & Affordable!
All the Functionality of Higher Priced Systems at a Much Lower Cost!
Improved Customer Satisfaction
Faster resolution and improved communication through-out, will mean your end-users are happier and their confidence in your company will grow.
Reduced Costs
Solving problems faster, or solving more problems in a given timeframe, means less time spent on each problem => less time means lower costs.
Fast to Learn and Easy to Use
Little or no training is required to start utilizing the system. New support staff become more productive sooner and because the system is easy to use, they enjoy using it.
Better Efficiency
With automatic call assignment, call escalation and automatic emailing to staff and clients, your technicians' work load is reduced and calls are handled faster.
Fully Scalable to Suit Your Business
No matter what size your business, wheter you have a single user or connect many users over a network, with the option of either an MS Access or MS SQL Server databsae, and many add-on modules, CISS can be scaled to meet the demands of your business, now and in the future.
System Requirements:
- Pentium PC or higher
- 8MB of RAM or more
- 40MB or more of hard disk space
- Windows 98/NT/2000/2003/XP
- CISS uses an MS Access database as standard (but can also be setup to use an MS SQL Server database or MSDE database though we only provide the scripts to setup the database tables)
|
|
|
|
